Legal
Last updated: 2 August 2026
We want you to feel confident enrolling with AKG Academy. This policy explains how refunds and returns work. It sits alongside your statutory rights under UK consumer law.
Because our online courses are digital content that you can access immediately, by purchasing and starting the course you agree that access begins right away. We offer a goodwill refund within 14 days of purchase, provided you have not progressed beyond the first module or downloaded substantial course materials. Once you have accessed the course beyond this point, the purchase is non-refundable due to the nature of digital content.
In-person course bookings may require a deposit to secure your place. Deposits are non-refundable but can usually be transferred to another available date if you give at least [7] days' notice. The remaining balance is due before or on the day of training as agreed at booking. Missed sessions without notice may not be refunded or rescheduled.
Unopened, unused products may be returned within 14 days of delivery for a refund. For hygiene reasons, opened lash products, adhesives, and used items cannot be returned unless faulty. Return postage is the customer's responsibility unless the item is faulty or incorrect. Refunds are made to your original payment method once we receive the returned item.
If something arrives faulty, damaged, or not as described, please contact us within a reasonable time and we'll put it right — a replacement or full refund, including any return postage where applicable.
Please get in touch through our contact page with your order details and reason. We aim to respond within a few working days.
This policy does not affect your statutory rights under UK consumer law.